We believe in being straightforward with the families and providers who reach out to us. This page explains how we handle information submitted through our website.
Please Read Before Submitting Information
This website shares general information about Ascent Developmental Group and the services we offer, including ABA therapy, ABA-informed developmental support, caregiver coaching, parent training, developmental consultation, family support, group-based services, and provider referral requests. It is meant to help you learn more — it is not a source of clinical advice.
Website forms are for general inquiries only. Submitting an inquiry about ABA services, caregiver training, parent training, developmental consultation, or family support does not create a provider-client relationship.
A formal relationship begins only after our team completes the intake, consent, and service agreement steps with you.
What This Means for You
- Use the website to learn about our ABA, developmental, and family support services
- Use forms for general questions and initial outreach only
- No provider relationship starts when you submit a form
- Our team will guide you through the next steps if you move forward
How We Use Information You Share
When you submit a form — whether you're asking about ABA therapy, ABA-informed developmental support, caregiver coaching, parent training, developmental consultation, family support, group-based services, or a provider referral — we use your information only to respond to your inquiry and explore whether our services may be a good fit. We do not use it for marketing or share it without a clear purpose.
Contact Details
Name, phone, and email so we can respond to your inquiry.
Child Information
General age and location to help us understand if our services fit your family's needs.
Reason for Reaching Out
A brief description helps us connect you with the right team member.
Keep It Brief
General contact forms are for initial outreach only — not for sharing protected health information or confidential clinical documents. To protect your family's privacy, please avoid submitting:
- Diagnostic reports or psychological evaluations
- ABA treatment records or behavior plans
- Medical records or health histories
- School records or IEPs
- Insurance cards or billing information
- Social Security numbers
- Other sensitive health or confidential documents
This applies to families and referring providers alike. If you are unsure whether something is appropriate to share through a general form, please wait until our team reaches out with secure instructions.
We'll Guide You
If we need additional information during intake, our team will provide clear instructions for sharing it securely. When in doubt, keep your initial message short — we'll follow up and walk you through the next steps.
Confidentiality and Communication
We handle every inquiry with care. Information you share with us is used only for the purpose it was intended — responding to your inquiry and supporting your family's needs.
Your Privacy Matters
We treat what families share with us as sensitive. Details about your child are never shared casually or without purpose.
Consent Before Collaboration
If working with outside providers or schools is appropriate, we will always ask for your consent before sharing any information.
No Marketing. Ever.
We do not sell or share personal information for marketing purposes.
A Note on Clinical Advice
Every child's journey is unique. The information on this site is here to educate and inform — not to diagnose, treat, or replace the guidance of a qualified professional.
If you have specific concerns about your child, we encourage you to reach out to our team directly.
For Information Only
The content on this website is intended to help families, caregivers, and referring providers learn more about Ascent Pediatric Group and our services. It reflects our values and areas of expertise — but it is not individualized clinical advice.
For guidance specific to your child's needs, please connect with a qualified professional, including our clinical team.
Links to Other Websites
This website may include links to external resources or organizations we think may be helpful. These links are shared in good faith. However, Ascent Developmental Group is not responsible for the content, accuracy, or privacy practices of any external websites. Once you leave our site, that site's own policies apply.
Policy Updates
Always Current
The most recent version of this policy is always posted on this page.
Questions Welcome
If you ever have questions about how we handle information, our team is happy to help.
We may update this page from time to time as our services or systems evolve. We recommend checking back if you have questions.
These commitments guide how we communicate with families, protect privacy, collaborate thoughtfully, and support meaningful care.
Whole-Child Care
Family Partnership
Clinical Integrity
Meaningful Growth
Questions About Privacy or Website Policies?
Privacy matters to us, and we want you to feel comfortable reaching out. If you have questions about this page or how we handle information, we're here to help.
Send a Message
Use our contact form to ask questions. We'll respond promptly.
Call Our Office
Prefer to talk? Our administrative team is happy to answer questions and help you get started.
Referring Providers
Community partners with questions about our referral process or collaboration practices are welcome to reach out directly.
Ascent Developmental Group
ABA Services · Caregiver Coaching · Developmental Support
Charlotte, NC
Get Started
Please do not send protected health information by standard email. Use the secure inquiry form or HIPAA-secure fax line for documentation containing PHI.
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